![]() Please attach the report file so I can review On last screen, set to Off (left) the option for Periodic scanning Provide a meaningful name for the "File name:" On next screen, at lower left, click on blue "Save scan log" It will run for several hours.Īt screen "Detections occurred and resolved" click on blue button "View detected results" That is, once it is under way, you should leave it running. The entire process may take an hour or more. Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" When prompted for scan type, Click on CUSTOM scan and select C drive to be scanned Next, when prompted by Windows, allow it to start by clicking Yes When presented with the initial ESET options, click on "Computer Scan". Go to the saved file, and double click it to get it started. Save the file to your system, such as the Downloads folder, or else to the Desktop. It will start a download of "esetonlinescanner.exe" ![]() Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications. No need to keep watch once it starts the actual scan run. This here you can start & once it is under way, you can leave the machine alone & let it run over-night. ESET is a well-respected, well-known entity and tool. This is for a scan with ESET Onlinescanner (free). Just go directly to the white reply spot at the bottom. ![]() When wanting to make a Reply, you do not need to press the "quote" spot. I already tried to troubleshoot it using the guide from microsoft but it won't work I will try to run the Microsoft Safety Scanner again tomorrow. This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.) We only rely on the end result that is on the log-report-file. Again, any on-screen display about repeat 'infection' is not to be relied on.The only things that count are the End result at the end of the run. Do not pay credence if you see some intermediate early flash messages on screen display. Once you see it has started, take a long long break walk away. Once you start the scan & you see it started, then leave it be. Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned. The download links & the how-to-run-the tool are at this link at Microsoft The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. Please set File Explorer to SHOW ALL folders, all files, including Hidden ones. What about the games? Are they obtained from the original publisher and paid for ? Please do NOT copy and paste.įor the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: In addition to the logs requested below, please add what indications or behavior leads you to believe the computer is infected
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